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Special Services

Customs Brokerage

Customs clearance goes hand in hand with our core express business. As a result we leverage our in-house customs clearance capabilities to deliver a fast and convenient solution to those who are seeking a customs broker.

With more than 4 decades of experience in customs brokerage we possess the expertise to handle every aspect of the customs clearance process for imports and exports. We handle formal and informal customs clearance depending on your requirements.

Storage & Inventory Management

We offer customized storage and inventory management solutions. With more than two and half decades of storage and inventory management expertise, we have had the privilege of serving internationally renowned brands such as Hewlett and Packard, CISCO Systems, Juniper Networks and Lenovo.

Freight Management

Our experience in the express industry gives us a unique insight and understanding of freight management. We have developed long-standing relationships within the airline industry that allow us to ensure our customer receives a satisfactory delivery solutions for

  • Door to Door
  • Door to Airport
  • Airport to Airport

Importer & Exporter of Record

The importer of record (IOR) is officially noted by many governments as the owner or purchaser of merchandise being imported into a destination country. The importer of record can, in fact, be the owner, purchaser or a customs broker with the proper authorization. In most cases, a power of attorney (POA) provides the authorization to do clearance for an importer.

Similarly, the exporter of record (EOR) is noted as the owner or seller of merchandise being exported from an origin country location to a destination country. Proper authorization can also be given to an agent to act as the EOR for a company. In many cases this is a freight forwarder or third party logistics provider.


Importing and exporting merchandise requires your company to have an established business or other type of legal entity in the country of import or export to act as the government-required responsible party in conducting the export or import transactions. The IOR/EOR is officially recognized as the official party of an international shipment transaction by governments.


  • Paying duty and taxes upon arrival of goods at port of entry
  • Filing specific declarations and paperwork with various government agencies for import and export of goods.
  • Obtaining any licensing, certification and authorizations to export if required; in many cases before export to the destination country.

These essential IOR/EOR requirements are key to ensuring efficient and reliable movement of goods being imported or exported worldwide.

While most companies export or import products to a specific business entity when selling or buying product, supporting warranty replacement and other emergency stock programs in various global destinations can be difficult without a sales party to act as IOR.

These services enable our customers to export warranty stock to countries where they do not have an established legal entity. NTL’s extensive delivery network enables customers to deliver warranty/replacement stock to end users quickly and seamlessly.